Premium Member Questions
Group Membership Questions
Payment & Order Questions
Shipping Questions
Playlist Questions
Online Course Questions
Clinic Questions
Miscellaneous Questions
Account Questions
Visit our help center for instructions for resetting a forgotten password or changing your password while signed in, including how to contact our team if you need help accessing your account.
Visit our help center for instructions on updating the name or email address associated with your account.
Your username cannot be changed after your account is created, and our support team cannot change it manually. You can use the email address associated with your account instead of your username to sign in.
You can still update your name or email address or change your password. If you need help accessing your account, email volleyball@theartofcoaching.com and include the email address associated with your account.
If you receive a message that your IP address has been blocked, please contact our support team for help. This can happen after repeated unsuccessful login attempts, but there may be other causes.
Email volleyball@theartofcoaching.com and include:
- The email address associated with your AOC account.
- A screenshot or the exact wording of the error message.
- Your public IP address. Visit IP Chicken using the same device and internet connection where you experienced the block, then copy the address shown.
Our team will review the issue and help you regain access.
Deleting your account is different from canceling Premium Membership or unsubscribing from emails:
- Cancel Premium Membership: Stops future subscription renewals while keeping your AOC account.
- Unsubscribe from marketing emails: Use the unsubscribe link at the bottom of a marketing email. You do not need to delete your account.
- Delete your account: Permanently removes your AOC account and cannot be undone.
To request account deletion, email volleyball@theartofcoaching.com from the email address associated with your account. Please confirm that you want the account permanently deleted and include your username, if known.
Before deleting your account, our team will explain what will be permanently lost, including any affected purchases, playlists, or registrations, and ask you to confirm by email that you want to proceed. We will not delete your account until we receive that confirmation.
If you only want to stop your Premium Membership, please follow our cancellation instructions instead.
Premium Membership Questions
Sign in to your AOC account and visit My Subscription on your dashboard to view the membership information available for your account.
Your dashboard may show “Free” even when you have Premium access. If you haven’t already, try opening a Premium video to check. If you can watch it, you have Premium access even though the label shows “Free.”
If you cannot watch Premium videos but believe you have an active membership, follow our Premium-access troubleshooting steps. You don’t need to repeat any steps you’ve already tried.
If you’re still unsure about your membership, email volleyball@theartofcoaching.com. Please include the email address associated with your account, and our team will help confirm your membership status.
Check out the “Premium Features” section on our purchase page to learn all about what makes the Premium membership so valuable!
Yes, you can try a Premium Membership free for two weeks. Visit our help center for free-trial details and the link to get started.
To upgrade your membership to Premium, simply purchase one of the Premium membership options here.
Yes, except for memberships initially arranged through our team and paid by check. All other Premium Memberships, including those purchased at clinics, renew automatically at the end of each billing period unless canceled.
Memberships paid by check are set up through a support request and do not renew automatically. These memberships expire at the end of the period purchased.
If you don’t want your recurring membership to renew, follow our cancellation instructions. Your Premium access continues through the end of your current billing period.
If you’re unsure whether your membership renews automatically, email volleyball@theartofcoaching.com, and our team will help confirm. Please include the email address associated with your account.
Sign in to your AOC account, go to My Dashboard, and select My Subscription to view the subscription details available for your account.
- Renewal date: When a recurring membership is scheduled to renew and the next payment is due.
- Expiration date: When your current Premium access is scheduled to end if your membership does not renew.
Some memberships may not display complete details on this page. Missing details or a “Free” label do not necessarily mean your Premium access has ended.
If you’ve canceled your membership, My Subscription does not reliably show when your remaining Premium access ends. Please contact our team to confirm that date.
If you cannot find your date or are unsure what it means, email volleyball@theartofcoaching.com. Please include the email address associated with your account, and our team will confirm your renewal or expiration date.
To upgrade your membership level, you first want to cancel your current Premium membership: Membership Cancellation. Then, simply purchase the new Premium membership here. You can also send an email to Support at info@theartofcoachingvolleyball.com if you would like assistance in switching memberships.
This message means your email address is already associated with an AOC account. You do not need to create another account to purchase Premium Membership.
- Go to the sign-in page and sign in using your account email address or username.
- If you don’t remember your password, select Lost your password. See our password-reset instructions if you need help.
- Once signed in, return to the Premium Membership page to complete your purchase.
If you still receive the error or cannot access your existing account, email volleyball@theartofcoaching.com. Please include the email address you’re trying to use and a screenshot or the exact wording of the error message.
Please avoid creating another account with a different email address to work around the error.
If you purchased Premium Membership but cannot access Premium videos, please try these steps:
- Confirm you’re signed into the correct account. Use the email address or username associated with your Premium Membership.
- Your dashboard may show “Free” even when you have Premium access. If you haven’t already, try opening a Premium video to check. If you’ve already tried and cannot watch it, continue with the troubleshooting steps below.
- Clear your browser cache and reload the page.
- Try a different browser to see whether the issue continues.
If you’ve already tried these steps, you don’t need to repeat them.
If you still cannot access Premium videos, email volleyball@theartofcoaching.com and include:
- The email address associated with your account.
- A link to a video you cannot access.
- A screenshot or the exact wording of any error message.
- The browser you’re using and any troubleshooting steps you’ve already tried.
Our team will review your membership and help troubleshoot the issue.
This could be occurring for a number of reasons. Please send an email to Support at info@theartofcoachingvolleyball.com in order to update your Premium access.
To cancel your Premium membership, please visit the "My Subscription" page on your Dashboard click on "Cancel Subscription". You will receive a confirmation email once you've canceled your Premium membership. Please note, you will continue to have access to Premium videos and resources through the end of your term (monthly or annual). Once your current term ends, your account will revert back to a free AOC Volleyball subscription and you will no longer have access to Premium videos or resources, including any playlists you may have created as a Premium member.
Group Membership Questions
Click here to view group membership purchase details. Look at the box titled “Premium Group” and use the dropdown to adjust the group size you would like to see pricing options.
Please send an email to info@theartofcoachingvolleyball.com, and we will help get your group membership set up correctly. Please have your receipt handy for confirmation.
The details for your group can be found on your My Account page. Once there, you will see a link called “My Group.” On the “My Group” page, you will see a link that you can copy and share with your coaches in order for them to set up their profiles under your group account. The link will look something like this: https://www.theartofcoachingvolleyball.com/group-details/group-signup/?group=MTAwMTk&type=ZnJlZQ==
The details for your group can be found on your My Account page. Once there, you will see a link called “My Group.” Click on the name of your group, and you will be able to see all of the details about when coaches have last logged in and their number of logins.
Payment & Order Questions
We accept all major credit cards online. If you or your organization would like to pay by check, please follow the instructions below.
In-person clinic registrations: Register online and select check payment at checkout. You’ll receive an invoice showing the balance due, which you can submit to your organization to arrange payment or obtain a purchase order.
Other purchases, including Premium Memberships, virtual clinics and retail products: Please email volleyball@theartofcoaching.com to request an invoice. Include any of the following information you haven’t already provided:
- Your name
- Organization name
- Email address where we should send the invoice
- Billing address
- Shipping address, if purchasing physical products
- Product(s) or registration(s) you would like to purchase, including quantities
- PO number, if your organization requires it on the invoice and you already have one
If you need an invoice to obtain a PO first, that’s fine. A purchase order is not payment; payment must still be received.
Your invoice will include payment instructions and the address for mailing your check. For clinic-specific details, see our clinic payment instructions.
You can update your membership payment information through your AOC Volleyball account:
- Sign in and go to My Dashboard.
- Select My Subscription.
- Click Update Payment Information.
- Enter your updated payment details and click Submit Form.
If you don’t see the option or have trouble completing the update, please email volleyball@theartofcoaching.com. Please include the email address associated with your account, but do not send your credit-card information by email.
For help correcting billing details on an existing order or invoice, please contact us at the same address and include the order or invoice number, if available.
You can view orders associated with your account through your AOC Volleyball dashboard:
- Sign in using the account associated with your purchase.
- Go to My Dashboard and select My Orders.
- Select an order number or View to see its details.
- If you have multiple pages of orders, select Next to view older purchases.
This list shows orders placed through the AOC Volleyball Store. It may not include Premium Membership subscription payments or payments handled separately by invoice.
If you can’t find a purchase or need a receipt, please email volleyball@theartofcoaching.com. Include the email address used for the purchase, what you purchased, the approximate purchase date, and an order or invoice number if available.
Shipping Questions
A missing confirmation email does not necessarily mean your purchase failed. Before trying again, please check the following:
- Check your email. Look in your spam or junk folder and confirm you’re checking the email address used for the purchase.
- For store purchases and clinic registrations, check your orders. Sign in to the account used for your purchase and go to My Dashboard → My Orders. If the order appears, check its status. An order awaiting payment, including an in-person clinic registration with check payment selected, does not mean payment has been received.
- For Premium Membership purchases, check your access. Sign in to the account used for your membership and try opening a Premium video. The subscription label in your dashboard does not always reflect Premium access correctly. Being able to view Premium content confirms access, but does not by itself confirm that a particular payment went through.
- Check for a charge before purchasing again. Review your bank or credit-card activity. A pending charge does not necessarily mean the payment is complete. If you see a pending or completed charge but are unsure whether your purchase went through, contact us before trying again so we can help avoid a duplicate purchase.
If you’re still unsure, please email volleyball@theartofcoaching.com. Include:
- The email address used for the purchase
- The item, clinic, or membership you tried to purchase
- The purchase date and amount
- Your order or invoice number, if available
We’ll check the purchase and payment status and help you with the next steps.
Shipping times will vary depending on item ordered, recipient location, and the day of the week you place the order. Typically, orders placed on a Friday after 12pm PT will not be shipped out until the following Monday. Most orders within the US will arrive in 3-5 business days.
If you are trying to ship a product to a country outside of the US, the shipping calculator on the site automatically calculates the cost based on USPS Priority Mail shipping, which is the only shipping option available. In some cases, products are shipped from more than one manufacturer, so the shipping fee may include a combination of two or more shipments from different locations.
Playlist Questions
To access your playlists, click on the blue “My Playlists” button at the top of the website. You can also access them from your My Account page.
There are a couple of ways that you can create a playlist. You can go to the My Playlist page by clicking the grey “My Playlist” button in the site menu, and then click on the “Add Playlist” button on the top left of the page. Then just enter a title for your playlist and Save.
You can also create a new playlist when saving a video. When you’re on a video page that you would like to save to a playlist, click the blue “Add to Playlist” button on the right side of the page above the video title. In the box that pops up, you’ll see an “Add Playlist” section on the right side. Type in the name of the playlist you would like to create, and click “Create New List.” This will add the new playlist to the top of your list of all playlists. Simply select the button beside the title of the playlist and click “Add” at the bottom of the box. Now you’ve created a new playlist and added the video to it!
When you’re on a video page that you would like to save to a playlist, click the blue “Add to Playlist” button on the right side of the page above the video title. In the box that pops up, select the button beside the title of the playlist that you would like to add the video to, and click “Add” at the bottom of the box.
Go to the My Playlist page by clicking the grey “My Playlist” button in the site menu. Scroll down to find the playlist you would like to share, and then click on the “Share Playlist” button on the right side of the page across from the playlist title. A box will pop up that contains a sharing link. Simply copy and paste this link into an email/text/etc. and send it to all coaches that you would like to share with. Once they’ve opened the link, they will be able to share the playlist to their own account (they should make sure to be logged in when opening the link).
Go to the My Playlist page by clicking the grey “My Playlist” button in the site menu. Scroll down to find the playlist you would like to delete, and then click on the “Delete Playlist” button. Then confirm your action in the box that pops up in order to remove it from your account. Careful, you can’t undo this action!
Online Course Questions
Visit our help center to find the online course catalog and learn about your access options, including video courses and training series included with Premium Membership, lifetime access to individually purchased courses, and separately purchased certifications.
Individually purchased courses include lifetime access. See our course-access guide for the differences between access through Premium Membership and individual purchases.
Our help center explains where to find your courses, training series, and certifications and what to do if you cannot access them.
Follow our missing-course troubleshooting steps, including how to check your account and dashboard, understand access through Premium Membership or individual purchases, and contact our team if you still need help.
Clinic Questions
Visit our AOC Volleyball clinics page to explore upcoming in-person and virtual clinics. Select a clinic to view its available details, including dates, location or virtual format, presenters, and registration information.
We update the page as new clinics are announced. If you don’t see the clinic you’re looking for, please check back for updates.
Sign in to the AOC Volleyball account associated with your clinic registration or on-demand purchase. Then:
- Go to My Dashboard and select Clinic Video.
- Find the year the clinic took place. If that year’s list is collapsed, click the year heading to expand it.
- Find your clinic by name, location, or date.
- Select Watch on demand next to the clinic to access its recordings.
Each completed clinic’s listing includes links to Buy access, Watch on demand, and Download the clinic handbook. If you registered for the clinic or purchased on-demand access, choose Watch on demand; you do not need to purchase access again.
For an upcoming clinic, the viewing link may say Watch the livestream instead. The handbook link may also indicate that it is coming soon.
When are recordings available, and how long can I access them?
Recordings are available the week after the clinic. Your clinic registration or on-demand purchase includes lifetime access, so you can return to watch the recordings whenever you’d like.
If you cannot access recordings you registered for or purchased, please email volleyball@theartofcoaching.com. Include the email address associated with your account, the clinic name and year, and any error message or screenshot so we can help.
Our refund policy depends on the type of ticket you purchased.
In-person tickets: You can receive a 90% refund up until 48 hours before the clinic day. Refunds are not available after that deadline.
Virtual tickets: You can receive a full refund up until 24 hours before the clinic day. Refunds are not available after that deadline.
What if I’m past the refund deadline?
You still have options that preserve the value of your registration:
- Transfer your registration to another coach.
- Move your registration to another in-person or virtual clinic. If the new registration costs less, you’ll receive a refund for the difference.
- Convert your full purchase amount into an AOC Volleyball Store Card. Use it toward future clinic registrations, Premium Memberships, coaching tools, online certifications, on-demand clinics, or any other AOC resource. Your Store Card account tracks your remaining balance and does not expire. You can use it for multiple purchases over time.
How do I request a refund or registration change?
Please email volleyball@theartofcoaching.com. Include:
- Your name and the email address used for registration
- The clinic name or location and date
- Your order number, if available
- The refund or registration change you’re requesting
Our team will review your registration and help with the next steps. If your school or organization paid for the registration, please mention that in your request.
If you need a receipt for reimbursement, school records, or another purpose, please email volleyball@theartofcoaching.com. Include:
- Your name
- The email address used for registration
- The clinic name or location and date
- Your order number, if available
We’ll look up your registration and payment and send a receipt once payment is confirmed. If you haven’t paid yet and need an invoice to arrange payment, please let us know instead.
If your school or organization also needs a W-9, please mention that in your email.
Thank you for your interest in hosting an AOC clinic. Please email volleyball@theartofcoaching.com with:
- Your name and organization
- The proposed city and state
- The facility name and a brief description, if you have a location in mind
- Your preferred dates or general timeframe, if known
Our team will review your inquiry and follow up to discuss potential opportunities.
Miscellaneous Questions
Thank you for your interest in contributing! Please email volleyball@theartofcoaching.com with:
- Your name and current coaching position
- A brief summary of your coaching background, or a bio or CV
- A brief description of the drill, coaching topic, or other content you would like to share
If you already have a video, you’re welcome to include a link for review. Submitting an idea or video does not guarantee publication.
Our team will review your submission and follow up with any questions or next steps.
We’re happy to help you find relevant coaching resources. Please email volleyball@theartofcoaching.com with your question and any helpful context, such as the age or experience level of your players and the skill or situation you’re working on.
Our team will review your question and help point you toward relevant videos, courses, or other AOC resources when available. While we can’t guarantee a personalized response from one of our contributing coaches, we welcome suggestions for topics you’d like us to cover.
