Premium Member Questions
Group Membership Questions
Payment & Order Questions
Shipping Questions
Playlist Questions
Online Course Questions
Clinic Questions
Miscellaneous Questions
Account Questions
Visit our help center for instructions for resetting a forgotten password or changing your password while signed in, including how to contact our team if you need help accessing your account.
Visit our help center for instructions on updating the name or email address associated with your account.
Your username cannot be changed after your account is created, and our support team cannot change it manually. You can use the email address associated with your account instead of your username to sign in.
You can still update your name or email address or change your password. If you need help accessing your account, email volleyball@theartofcoaching.com and include the email address associated with your account.
If you receive a message that your IP address has been blocked, please contact our support team for help. This can happen after repeated unsuccessful login attempts, but there may be other causes.
Email volleyball@theartofcoaching.com and include:
- The email address associated with your AOC account.
- A screenshot or the exact wording of the error message.
- Your public IP address. Visit IP Chicken using the same device and internet connection where you experienced the block, then copy the address shown.
Our team will review the issue and help you regain access.
Deleting your account is different from canceling Premium Membership or unsubscribing from emails:
- Cancel Premium Membership: Stops future subscription renewals while keeping your AOC account.
- Unsubscribe from marketing emails: Use the unsubscribe link at the bottom of a marketing email. You do not need to delete your account.
- Delete your account: Permanently removes your AOC account and cannot be undone.
To request account deletion, email volleyball@theartofcoaching.com from the email address associated with your account. Please confirm that you want the account permanently deleted and include your username, if known.
Before deleting your account, our team will explain what will be permanently lost, including any affected purchases, playlists, or registrations, and ask you to confirm by email that you want to proceed. We will not delete your account until we receive that confirmation.
If you only want to stop your Premium Membership, please follow our cancellation instructions instead.
Premium Membership Questions
Sign in to your AOC account and visit My Subscription on your dashboard to view the membership information available for your account.
Your dashboard may show “Free” even when you have Premium access. If you haven’t already, try opening a Premium video to check. If you can watch it, you have Premium access even though the label shows “Free.”
If you cannot watch Premium videos but believe you have an active membership, follow our Premium-access troubleshooting steps. You don’t need to repeat any steps you’ve already tried.
If you’re still unsure about your membership, email volleyball@theartofcoaching.com. Please include the email address associated with your account, and our team will help confirm your membership status.
Check out the “Premium Features” section on our purchase page to learn all about what makes the Premium membership so valuable!
Yes, you can try a Premium Membership free for two weeks. Visit our help center for free-trial details and the link to get started.
To upgrade your membership to Premium, simply purchase one of the Premium membership options here.
Yes, except for memberships initially arranged through our team and paid by check. All other Premium Memberships, including those purchased at clinics, renew automatically at the end of each billing period unless canceled.
Memberships paid by check are set up through a support request and do not renew automatically. These memberships expire at the end of the period purchased.
If you don’t want your recurring membership to renew, follow our cancellation instructions. Your Premium access continues through the end of your current billing period.
If you’re unsure whether your membership renews automatically, email volleyball@theartofcoaching.com, and our team will help confirm. Please include the email address associated with your account.
Sign in to your AOC account, go to My Dashboard, and select My Subscription to view the subscription details available for your account.
- Renewal date: When a recurring membership is scheduled to renew and the next payment is due.
- Expiration date: When your current Premium access is scheduled to end if your membership does not renew.
Some memberships may not display complete details on this page. Missing details or a “Free” label do not necessarily mean your Premium access has ended.
If you’ve canceled your membership, My Subscription does not reliably show when your remaining Premium access ends. Please contact our team to confirm that date.
If you cannot find your date or are unsure what it means, email volleyball@theartofcoaching.com. Please include the email address associated with your account, and our team will confirm your renewal or expiration date.
To upgrade your membership level, you first want to cancel your current Premium membership: Membership Cancellation. Then, simply purchase the new Premium membership here. You can also send an email to Support at info@theartofcoachingvolleyball.com if you would like assistance in switching memberships.
This message means your email address is already associated with an AOC account. You do not need to create another account to purchase Premium Membership.
- Go to the sign-in page and sign in using your account email address or username.
- If you don’t remember your password, select Lost your password. See our password-reset instructions if you need help.
- Once signed in, return to the Premium Membership page to complete your purchase.
If you still receive the error or cannot access your existing account, email volleyball@theartofcoaching.com. Please include the email address you’re trying to use and a screenshot or the exact wording of the error message.
Please avoid creating another account with a different email address to work around the error.
If you purchased Premium Membership but cannot access Premium videos, please try these steps:
- Confirm you’re signed into the correct account. Use the email address or username associated with your Premium Membership.
- Your dashboard may show “Free” even when you have Premium access. If you haven’t already, try opening a Premium video to check. If you’ve already tried and cannot watch it, continue with the troubleshooting steps below.
- Clear your browser cache and reload the page.
- Try a different browser to see whether the issue continues.
If you’ve already tried these steps, you don’t need to repeat them.
If you still cannot access Premium videos, email volleyball@theartofcoaching.com and include:
- The email address associated with your account.
- A link to a video you cannot access.
- A screenshot or the exact wording of any error message.
- The browser you’re using and any troubleshooting steps you’ve already tried.
Our team will review your membership and help troubleshoot the issue.
This could be occurring for a number of reasons. Please send an email to Support at info@theartofcoachingvolleyball.com in order to update your Premium access.
To cancel your Premium membership, please visit the "My Subscription" page on your Dashboard click on "Cancel Subscription". You will receive a confirmation email once you've canceled your Premium membership. Please note, you will continue to have access to Premium videos and resources through the end of your term (monthly or annual). Once your current term ends, your account will revert back to a free AOC Volleyball subscription and you will no longer have access to Premium videos or resources, including any playlists you may have created as a Premium member.
Group Membership Questions
Click here to view group membership purchase details. Look at the box titled “Premium Group” and use the dropdown to adjust the group size you would like to see pricing options.
Please send an email to info@theartofcoachingvolleyball.com, and we will help get your group membership set up correctly. Please have your receipt handy for confirmation.
The details for your group can be found on your My Account page. Once there, you will see a link called “My Group.” On the “My Group” page, you will see a link that you can copy and share with your coaches in order for them to set up their profiles under your group account. The link will look something like this: https://www.theartofcoachingvolleyball.com/group-details/group-signup/?group=MTAwMTk&type=ZnJlZQ==
The details for your group can be found on your My Account page. Once there, you will see a link called “My Group.” Click on the name of your group, and you will be able to see all of the details about when coaches have last logged in and their number of logins.
Payment & Order Questions
We accept all major credit cards online. If you choose to mail in payment, you can pay via cash, check, or purchase order. Please make checks out to "The Art of Coaching Volleyball, LLC" and mail to 1515 SW 5th Ave, Suite 1032, Portland, OR 97201. If you need an invoice in order to process a purchase order, please fill out our Invoice Request Form.
Your credit card and billing details can be updated on your My Account page. On the left-hand menu, click on the “My Account” dropdown. In the menu that appears, click on “My Subscription.”
To see a history of your past purchases, go to your My Account page and click on the “My Profile” link.
Shipping Questions
A missing confirmation email does not necessarily mean your purchase failed. Before trying again, please check the following:
- Check your email. Look in your spam or junk folder and confirm you’re checking the email address used for the purchase.
- For store purchases and clinic registrations, check your orders. Sign in to the account used for your purchase and go to My Dashboard → My Orders. If the order appears, check its status. An order awaiting payment, including an in-person clinic registration with check payment selected, does not mean payment has been received.
- For Premium Membership purchases, check your access. Sign in to the account used for your membership and try opening a Premium video. The subscription label in your dashboard does not always reflect Premium access correctly. Being able to view Premium content confirms access, but does not by itself confirm that a particular payment went through.
- Check for a charge before purchasing again. Review your bank or credit-card activity. A pending charge does not necessarily mean the payment is complete. If you see a pending or completed charge but are unsure whether your purchase went through, contact us before trying again so we can help avoid a duplicate purchase.
If you’re still unsure, please email volleyball@theartofcoaching.com. Include:
- The email address used for the purchase
- The item, clinic, or membership you tried to purchase
- The purchase date and amount
- Your order or invoice number, if available
We’ll check the purchase and payment status and help you with the next steps.
Shipping times will vary depending on item ordered, recipient location, and the day of the week you place the order. Typically, orders placed on a Friday after 12pm PT will not be shipped out until the following Monday. Most orders within the US will arrive in 3-5 business days.
If you are trying to ship a product to a country outside of the US, the shipping calculator on the site automatically calculates the cost based on USPS Priority Mail shipping, which is the only shipping option available. In some cases, products are shipped from more than one manufacturer, so the shipping fee may include a combination of two or more shipments from different locations.
Playlist Questions
To access your playlists, click on the blue “My Playlists” button at the top of the website. You can also access them from your My Account page.
There are a couple of ways that you can create a playlist. You can go to the My Playlist page by clicking the grey “My Playlist” button in the site menu, and then click on the “Add Playlist” button on the top left of the page. Then just enter a title for your playlist and Save.
You can also create a new playlist when saving a video. When you’re on a video page that you would like to save to a playlist, click the blue “Add to Playlist” button on the right side of the page above the video title. In the box that pops up, you’ll see an “Add Playlist” section on the right side. Type in the name of the playlist you would like to create, and click “Create New List.” This will add the new playlist to the top of your list of all playlists. Simply select the button beside the title of the playlist and click “Add” at the bottom of the box. Now you’ve created a new playlist and added the video to it!
When you’re on a video page that you would like to save to a playlist, click the blue “Add to Playlist” button on the right side of the page above the video title. In the box that pops up, select the button beside the title of the playlist that you would like to add the video to, and click “Add” at the bottom of the box.
Go to the My Playlist page by clicking the grey “My Playlist” button in the site menu. Scroll down to find the playlist you would like to share, and then click on the “Share Playlist” button on the right side of the page across from the playlist title. A box will pop up that contains a sharing link. Simply copy and paste this link into an email/text/etc. and send it to all coaches that you would like to share with. Once they’ve opened the link, they will be able to share the playlist to their own account (they should make sure to be logged in when opening the link).
Go to the My Playlist page by clicking the grey “My Playlist” button in the site menu. Scroll down to find the playlist you would like to delete, and then click on the “Delete Playlist” button. Then confirm your action in the box that pops up in order to remove it from your account. Careful, you can’t undo this action!
Online Course Questions
Visit our help center to find the online course catalog and learn about your access options, including video courses and training series included with Premium Membership, lifetime access to individually purchased courses, and separately purchased certifications.
Individually purchased courses include lifetime access. See our course-access guide for the differences between access through Premium Membership and individual purchases.
Our help center explains where to find your courses, training series, and certifications and what to do if you cannot access them.
Follow our missing-course troubleshooting steps, including how to check your account and dashboard, understand access through Premium Membership or individual purchases, and contact our team if you still need help.
Clinic Questions
Clinic dates and locations have not yet been finalized for the 2017 clinic season. Please check back and keep an eye on your email closer to fall (October/November) for an announcement about next year’s clinics. Once the details have been announced, information about the clinics will be available here.
In order to get access to the clinic video, please follow the instructions on Page 1 of the handbook that you received during the clinic. These instructions will tell you how to set up your account correctly so that you can access the video. Once you’ve done that, follow the instructions below depending on what clinic you attended:
- Chicago – Hover over “Clinics” in the main site menu, click on “2016 Chicago Clinic” or click here
- Phoenix – Hover over “Clinics” in the main site menu, click on “2016 Phoenix Clinic” or click here
- Atlanta, Columbus, Fort Worth – These videos are still being cut up and edited, and are expected to be completed in the next couple of weeks. Until then, you can re-watch a live stream of the clinic on your My Account page.
No problem, please send us an email at info@theartofcoachingvolleyball.com with details about which clinic you purchased a Premium membership at, and we’ll set it up for you after verifying your purchase. If you have a receipt handy, that would be helpful!
Please send an email to info@theartofcoachingvolleyball.com with your name, email and the clinic that you attended, and we will send you a transaction receipt for your ticket(s).
Please send an email to jill@theartofcoachingvolleyball.com with a description of the facility that is available.
Miscellaneous Questions
Thanks for your interesting in becoming a contributor! Please check out the content contributor checklist for all of the details you need to know about capturing and sharing your content.
We would love to hear your question if it’s not currently answered on the website! Please check out our Ask the Experts page to submit your question to one of our contributing coaches.
