Terms applicable to purchases made on The Art of Coaching Volleyball website:
Premium Subscription Purchases
Minimum Contract Term
After your Initial Term, your online access subscription will automatically renew for additional periods of the same length, allowing you to conveniently maintain your progress and access. By purchasing today, you authorize Art of Coaching Volleyball to automatically charge your credit card account upon the expiration of the Initial Term at the prices in effect at the time of renewal (plus applicable taxes), without any additional action by you. You may cancel the automatic renewal feature at any time by contacting Customer Service at firstname.lastname@example.org. Automatic renewals are not eligible for promotions or discounts.
Monthly Premium Subscription
Monthly Premium subscription purchases allow users to access all videos and courses on the website on a month-to-month basis. Certifications are excluded from the Premium memberships and need to be purchased separately. Each "month" term is 30 days from the date of most recent payment. Users can cancel their membership at any time, but if they do not cancel before their membership expires for that month their payment will automatically renew. Refunds may be requested up to 7 days after a charge has been made.
Yearly Premium subscription
Yearly Premium subscription purchases allow users to access all videos and courses on the website on a yearly basis. Certifications are excluded from the Premium memberships and need to be purchased separately. Users can cancel their membership at any time but if they do not cancel before their membership expires for that year their payment will automatically renew. Refunds may be requested up to 7 days after the charge has been made.
To receive a discount, a valid discount code must be used at the time of purchase. Discount codes cannot be applied after the purchase is complete and no refunds will be given in place of a discount code.
Online purchases of physical products may be returned for a full refund of the purchase price within fifteen (15) days of the Purchase Date. The fifteen-day money back guarantee is limited to purchases made on The Art of Coaching Volleyball website. The return postage is the responsibility of the purchaser. Returns with proof of purchase (receipt email, order email, order confirmation page, order details page) will be refunded in the manner in which the original purchase was made. If you don't have proof of purchase, you can exchange the product for another of the same value. Returns should be mailed to "The Art of Coaching Volleyball" at 322 Encinitas Blvd, Ste 280, Encinitas, CA 92024.
Digital Product Return Policy
Due to the digital nature of the products, refunds and returns are NOT accepted for digital books, online courses, certifications, position training series, video series, past virtual clinics and past clinic video access.
Shipping & Fulfillment
Once purchased, digital products (including, but not limited to, online courses, certifications, position training series and clinic videos) will be available for viewing immediately after purchase. If you are not redirected to view your purchased product, check your email or account (My Dashboard) for access.
Deliveries of physical products are pending payment completion, product availability and delivery conditions. It may be necessary to send your order in two or more shipments to fulfill your order. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages from the same order. The Art of Coaching Volleyball website offers FREE standard shipping on orders of $150 or more within the U.S. Standard carrier rates apply to all other orders. Shipping costs are determined by the size and weight of the package(s). Orders typically take take 3-5 business days to arrive. Currently, orders may take 5-10 business days to arrive due to shipping delays as we’re taking extra precautions in our distribution center.
Video Series Access
If a user purchases a video series from The Art of Coaching Volleyball website, the user will have lifetime access to the content, including, but not limited to online courses, certifications, position training series and clinic video access, unless otherwise listed. Users that get access to video series via a Premium membership will have access to the video series for the duration of their Premium subscription, unless they have also purchased the video series.
Virtual Event Access
If a user purchases access to a live virtual event from The Art of Coaching Volleyball website, the user will have lifetime access to the content, including, but not limited to virtual coaching clinics and workshops, unless otherwise listed. You can receive a full refund of your virtual ticket up until 24 hours before the day of the event. Refund requests after the 24 hour mark will not be granted. For example, if the clinic begins on April 4, you can request a refund up until the end of the day on April 2.
Total Sports, LLC is committed to keeping this website up to date and accurate. Should you nevertheless encounter anything that is incorrect or out of date, we would appreciate it if you could let us know. Please indicate where on the website you read the information. We will then look at this as soon as possible. Please send your response by email to: moc.gnihcaocfotraeht@troppus.
We are not liable for loss as a result of inaccuracies or incompleteness, nor for loss resulting from problems caused by or inherent to the dissemination of information through the internet, such as disruptions or interruptions. When using web forms, we strive to limit the number of required fields to a minimum. For any loss suffered as a result of the use of data, advice or ideas provided by or on behalf of Total Sports, LLC via this website, Total Sports, LLC accepts no liability.
Responses and privacy inquiries submitted by email or using a web form will be treated in the same way as letters. This means that you can expect a response from us within a period of 1 month at the latest. In the case of complex requests, we will let you know within 1 month if we need a maximum of 3 months.
Any personal data you provide us with in the context of your response or request for information will only be used in accordance with our privacy statement.
Total Sports, LLC shall make every reasonable effort to protect its systems against any form of unlawful use. Total Sports, LLC shall implement appropriate technical and organizational measures to this end, taking into account, among other things, the state of the art. However, it shall not be liable for any loss whatsoever, direct and/or indirect, suffered by a user of the website, which arises as a result of the unlawful use of its systems by a third party.
Total Sports, LLC accepts no responsibility for the content of websites to which or from which a hyperlink or other reference is made. Products or services offered by third parties shall be subject to the applicable terms and conditions of those third parties.
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Copying, disseminating and any other use of these materials is not permitted without the written permission of Total Sports, LLC, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote), unless specific content dictates otherwise.
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